Led by Richard Chataway, one of the most experienced practitioners in behaviour change communications in the UK, Communication Science Group's team comprises the leading academic thinkers in applied behavioural science with professionals from every field of marketing and communications. Our expert partners enable us to ensure delivery through any channel or medium.
Your team will always be professional, knowledgeable and capable. We focus on providing you with highly experienced professionals who give practical solutions - not recent graduates with lots of theory and no practice.
Richard Chataway, MA (Cantab)
- Founder & CEO -
Richard Chataway is a global behavioural science leader, author, advisor and consultant specialising in its application to customer experience, technology and AI.
He has worked in senior strategic roles for government in Australia and the UK, and scaled three pioneering behavioural global consultancies, advising and training many thousands of employees around the world: call centre personnel, marketing directors, sales teams, creatives, government ministers and everything in between. Brands that have directly benefited from this work include HSBC, Google, British Airways, UBS, and Coca-Cola.
Richard has a reputation for the engaging, effective and practical application of (behavioural) science as a frequent keynote speaker, guest lecturer, commentator and author of the book ‘The Behaviour Business: How to Apply Behavioural Science for Business Success’ (Harriman House/Pan Macmillan). He is a former board member of the Association for Business Psychology, the industry body that is the home and voice of business psychology in the UK..
BBC World Service Radio programme 'The Compass' on Australia's successful anti-smoking policy, featuring My Quitbuddy (around 12 minutes in).
Originally broadcast 29th January, 2017.
Case study video detailing the successful launch of the My Quitbuddy app in 2012. The app has now achieved over 400,000 downloads.