Communication Science Group's team of experienced communication professionals audit, optimise and scientifically evaluate communication to customers, clients and staff to effectively change behaviour. 

 

  • We deliver improved customer service and retention, increased sales conversion and better staff motivation using easy to implement, low cost techniques.

 

  • CSG have optimised call centre and live chat scripts, website and app UX, advertising and direct marketing copy/layout, environmental and store design, and product/pricing choice architecture.

 

  • By working with leading behavioural scientists from universities such as Oxford, Cambridge and UCL, CSG employ the very latest academic knowledge in behavioural and marketing science.

 

  • Don’t miss out – CSG are so confident of delivering provable results that we offer a FREE audit - and you only pay when we can prove it has worked.

 

OUR PHILOSOPHY

* BEHAVIOUR FIRST *

Every piece of communication can, and should, change people’s behaviour. By employing the latest thinking and expertise in behavioural and marketing science we ensure that all communications produced have been developed and evaluated in terms of their influence on behaviour. Not simply attitudes or awareness. 

 

* APPLIANCE OF SCIENCE *

Recent advances in behavioural and marketing science mean there is now a bank of proven techniques for delivering effective communication. We believe in only using these scientifically validated approaches, and piloting contextually specific solutions in a robust way. By doing this we can isolate the effectiveness of each intervention (and only the intervention) – whilst minimising risk. And because we can prove it has worked – you only have to pay us when it does.

 

* EVERYTHING COMMUNICATES *

Our belief that everything should be assessed in terms of its potential to change behaviour means that we take a holistic, neutral approach to every solution.  

Our team comes from every field of communication (and beyond), is highly experienced, and is bespoke to each challenge. We have no conflicts or vested interests. CSG exist to provide the most effective solution for you, whatever it might be.